FAQ's


Delivery

How long does delivery take?
  • Delivery to Mainland UK typically takes 2-3 working days for standard options. We can also deliver Next Day. Please visit our Delivery page for more information.
How much does shipping cost?
  • Delivery to Mainland UK costs £3.50 for standard or £4.50 for next day. Please visit our Delivery page for more information on delivery costs and times for international regions.
Do you deliver to my country?

Orders

I'm missing an item from my order
  • If you're missing an item from your order, please get in touch with us via our Live Chat or fill out the contact form here and we'll endeavour to resolve as quickly as possible.
I received a damaged item
  • We package our parcels with love and care, using air cushions to avoid damage. In the unlikely event you receive a damaged item, please get in touch with us via our Live Chat or fill out the contact form here.
  • Please include photos of the damaged item and an order number so we can help you as quickly as possible.
  • Do not dispose of the damaged item before we have investigated the issue fully.
How do I change my order or delivery address?
  • Our warehouse is a speedy bunch, so please get in touch with us via our Live Chat or fill out the contact form here as quickly as possible so we can make any amendments to your order before dispatch.
  • If your order has already been processed and/or dispatched, we may not be able to modify your order.
How do I cancel my order?
  • Please get in touch with us via our Live Chat or fill out the contact form here as quickly as possible.
  • If your order has already been processed and/or dispatched, we may not be able to cancel your order.
  • You can also call us on 02476 620 333

Products

Do your teabags contain plastic? 
  • Our teabags are made from vegetable and wood fibres. Once the tea is inserted, it's heat sealed to ensure the contents remain intact. The sealant used to secure the bag contains a microscopic amount of polypropylene. 
Are your teabags eco-friendly/compostable? 
  • Our teabags are suitable for compost heaps where the fibres will break down. Any remaining material is microscopic and can be dispersed in the soil.
Where does your tea come from? 

Returns & Exchanges

What is your return policy?
When can I expect my refund?
  • If we have processed a refund for you, this is normally completed and sent back into your original method of payment within 2-5 working days.
STILL HAVE QUESTIONS?
  • For further assistance, please open a Live Chat or visit our Contact Us page. Alternatively, you can call us on 02476 620 333