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Terms & Conditions

INFORMATION ABOUT NEW ENGLISH TEAS
This website is owned and operated by New English Teas Ltd.  New English Teas is a company registered in England and Wales (company registration number 01876796).  Our registered VAT number is GB312609725.  If you would like further information regarding our products and services, this website, any of our terms and conditions or otherwise, then please Contact Us.

WEBSITE TERMS AND CONDITIONS
The website terms and conditions ("Website Terms") apply to your use of the New English Teas website at (the "Website"). You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using or registering with the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, you must not use this Website.

Privacy Policy
These Website Terms supplement (and are in addition to) the terms of our Privacy Policy. Our Privacy Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy Policy online. Please note that when you agree to these Website terms you shall be deemed also to have read, understood and agreed to our Privacy Policy in its entirety.

Other applicable terms and conditions
When you order a product through the Website, our General Terms and Conditions of Sale will also apply. Depending on the product or service ordered, our Additional Terms and Conditions of Sale may also apply.

Your use of this Website
You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may not without our prior written consent:

  • copy, reproduce, use or otherwise deal with any content on the Website;
  • modify, distribute or re-post any content on the Website for any purpose;
  • reproduce, crawl, frame, link to or deep-link into this Website on or from any other website;
  • use the content of the Website for any commercial exploitation whatsoever.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. New English Teas shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Ownership of rights
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to New English Teas Ltd. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

GUIDELINES FOR MESSAGES, PRODUCT REVIEWS AND QUESTION and ANSWERS
Please read and understand the below before posting product reviews, submitting messages, or any other user generated content on either the newenglishteas.com website or any of our social media sites.

Ownership of Submissions
Other than personal data (which is subject to our Privacy Policy) all comments, messages, blogs, feedback, suggestions, questions, ideas, artwork, images, product or marketing ideas and any other submissions disclosed, submitted or offered to New English Teas on or through the newenglishteas.com website or otherwise disclosed, submitted or offered by you (collectively, “Submissions”) shall become and remain the property of New English Teas once submitted. You must comply with the content standards set out in these terms. You warrant that you own or have the right to use any Submissions and that your Submissions will comply with these standards and guidelines.

Social Networking Sites
These Website Terms also govern any Submissions you make on any New English Teas related third party website or page such as our Facebook page, Instagram, Twitter, Pinterest, YouTube or any other social networking site. All comments, images, videos and any other type of material posted on any third-party social networking site do not necessarily reflect the opinions or ideas of New English Teas or its employees and New English Teas is not responsible for any such content. In any event, all material posted on any third-party social networking site must comply with our Website Terms and the third-party social networking sites’ Terms of Use, as applicable.

Intellectual Property Rights
A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to New English Teas of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any New English Teas related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on New English Teas pages of third party social networking sites are not the responsibility of, or endorsed by New English Teas. All rights, including copyright on newenglishteas.com Website pages are owned by or licensed to New English Teas. Any use of any New English Teas social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of New English Teas. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.

Confidentiality
Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any New English Teas related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.

Rules for Submissions
You must be 18 years of age or older and registered to post a Submission. Suppliers or manufacturers are not eligible to post a Submission.

Please be polite and only write in English. If you require an immediate response from us or have a comment about our service, please contact us directly for a quicker response.

Submissions should not include:

  • abusive, offensive or otherwise inappropriate language;
  • profanity, blasphemy, spiteful, racist, sexually explicit, sexually gratuitous or discriminatory comments or content that might be considered to be harassment, abuse or threats against the personal safety or property of others
  • comments about other reviewers or bloggers
  • remarks that repeat criminal accusations, false, defamatory or misleading statements
  • material which impersonates others or personal information about anyone, including yourself, such as phone numbers, postal addresses or credit card numbers
  • spam or advertising
  • third party brand names or trade marks
  • HTML code, computer script or website URLs
  • availability, price, promotions or alternative ordering or delivery information
  • information about M&S suppliers or manufacturers
  • an unsupported claim about the product producing an effect other than that for which it is indicated
  • references to seasonal products which are no longer in season
  • references to any products other than the product to which the Submission relates.

New English Teas, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.

Please kindly let us know if you see any Submissions which do not comply with our rules.

Accuracy of content
To the extent permitted by applicable law, New English Teas disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party. The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of New English Teas.

Damage to your computer or other device
New English Teas uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, New English Teas shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.

Exclusions of liability
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Website Terms or your use of the Website. Except to the extent required by applicable law, New English Teas shall not be liable to any person for any loss or damage which may arise from the use of or reliance on any content or information displayed in or on this Website. These exclusions shall be governed by and construed in accordance with English law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Nothing in these Website Terms shall exclude or limit our liability for personal injury or death caused by our negligence. In addition, these Website Terms shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.

Other legal notices
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Website Terms and our Privacy Policy (and, where applicable, the General Terms and Conditions of Sale, the Additional Terms and Conditions of Sale) govern your use of this Website.

Third party rights
Only you and New English Teas shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Entire Agreement
These Website Terms (including, where applicable, our Privacy Policy, our General Terms and Conditions of Sale our Additional Terms and Conditions of Sale set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

Law, jurisdiction and language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

Changes to these Website Terms
We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.  

GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through the New English Teas website at www.newenglishteas.com (the "Website"). You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

Additional Terms and Conditions of Sale
Certain products and services made available to you through this Website are subject to Additional Terms and Conditions of Sale in addition to these General Terms and Conditions of Sale. These additional terms and conditions do not affect your legal rights. Whenever you order any of the above products or services from New English Teas, you agree that you have read, understood and agree to the Additional Terms and Conditions of Sale applicable to that product or service in their entirety. If you do not agree to the Additional Terms and Conditions of Sale applicable to that product or service in their entirety, you must not order that product or service.  If there is any conflict between these General Terms and Conditions of Sale and any applicable Additional Terms and Conditions of Sale, then the Additional Terms and Conditions of Sale shall prevail to the extent of that conflict.

Website Purchases
Whenever you use this Website to order a product from New English Teas, our Website Terms and Conditions will apply to your use of the Website in addition to these General Terms and Conditions of Sale. By ordering New English Teas products through the Website, you shall be deemed also to have read, understood and agreed to our Website Terms and Conditions.

Product and Service Descriptions
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:  

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
  • all prices are displayed in pounds Sterling and inclusive of UK VAT where applicable unless expressly indicated otherwise
  • packaging may vary from that shown on the Website;
  • the weights, dimensions and capacities shown on the Website are approximate only;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery
  • all items are subject to availability. We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) of equal or higher quality and value, we may also place your order on Back Order.

OPENING AN ACCOUNT AND PLACING AN ORDER
To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout

Please see our Privacy Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account, we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. New English Teas shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us. If New English Teas is suspicious of any fraudulent activity coming from your account, it can reserve the right to refuse you access to your account and can delete the account.

When you order on newenglishteas.com via our guest checkout you will still need to provide us with certain compulsory personal information for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order. Please see our Privacy Policy to see how your personal information will be used and stored. 

Discounts and Special Offers

Spend £35 (excluding VAT) and get FREE delivery.
Add all products to your basket and purchase in one transaction. Offer available online only at newenglishteas.com in the UK only. Subject to availability. Discount applies at checkout for net value orders over £35 excluding VAT. Cannot be used in conjunction with any other offer or discount. Please check our delivery terms and conditions online. Any refunds take into account this discount. Offer does not apply to delivery charges.

All other discounts and offers.
Offers and discounts will be available for online use only at newenglishteas.com in the UK from 01 January each year. Subject to availability. Discount applies at checkout. Discount applies to net value orders and excludes VAT. Discount cannot be used in conjunction with any other offer or discount.  Please check our delivery terms and conditions online. Any refunds take into account this discount. Offer does not apply to delivery charges.

Acceptance of Your Order
Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us. If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order.

Payment
All products that you order through the Website will remain the property of New English Teas until we have received payment in full from you for those products. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense.

We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If we cannot supply you with the product or service you ordered, we will not process your order, we will either inform you of this in writing (including e-mail) or by telephone and, if you have already paid for the product(s), refund you in full as soon as reasonably possible.

Delivery (including delivery charges and timescales)
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. For full details of our delivery charges please see our Delivery section.

Please note that certain products and services may be subject to Additional Terms and Conditions of Sale relevant to the delivery charges and/or timescales applicable to that product.

Delivery will be to the UK or international address or store specified in your order. If no one is available at a residential or other address at the time of delivery, a note will be left to advise whether your order has been left in a safe place e.g. with a neighbour or returned to the local sorting office depot. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. In the UK, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. Similar rights may apply for some international deliveries.

For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

International Delivery
Due to customs, legal, regulatory and certain practical restrictions applicable to orders placed for international delivery, some of our products may not be available for delivery to certain destinations outside the UK.

New English Teas reserves the right to define what can and cannot be delivered to which destination.

Payment
Purchases will be made in pounds Sterling. International credit card providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international credit card holders will be liable to pay.

New English Teas products are sold on a delivery duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery.

Occasionally, the supply of your product(s) may be delayed or prevented for reasons beyond our control – for example, product shortages, import delays or higher than anticipated demand. Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Your right to cancel
If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within seven working days following your receipt of the goods or the date on which we begin provision of the services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre. If you wish to cancel (or are considering cancelling) a product or service you have ordered from us, please be aware of the following terms that apply:  

  • Applicability of cancellation rights:  Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services (for example, gifts and personalised items);
  • Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully;
  • Damaged or incorrectly supplied products:  You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail only) within a reasonable period of time. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
  • Other cancelled products:  If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within seven working days following the date of receipt in accordance with the Distance Selling Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products should be returned in their original packaging and in saleable condition.

This is not intended to be a full statement of all your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available in the UK from your local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.  

  • Damage during the course of returning products:  If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

If you cancel your order in any of the circumstances set out above save for cancellation under the provisions of the Distance Selling Regulations, we will refund any money paid by you after any products, which have been delivered to you, are returned to us. In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card or paypal account provided when you placed your order.

Special order items or non-stocked items

  1. Once you have confirmed your order for a special-order item or non-stocked item, your order cannot be cancelled, returned or exchanged.
  2. Alterations to your order once confirmed are not possible.
  3. Delivery dates on Special Order Items may be delayed or advanced by our supplier without notification 

Our Refund Policy
Our returns’ policy does not affect your legal rights under the Distance Selling Regulations or other legislation. Our refund or exchange (where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise) is offered on products when goods are returned in a resalable condition with a copy of the invoice within 30 days of purchase. If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Please note that there is no right of cancellation for any bespoke products and, without prejudice to your rights of cancellation, we do not return or exchange on the following products:

  • Used products
  • We do not give refunds or exchanges on gift vouchers or gift voucher purchases.

Substitution
For certain products we reserve the right to substitute alternative products of equal or greater quality and value at no extra cost to you if we experience supply difficulties. However, where this is the case, you will always have the right to accept or refuse any products that we substitute. If you choose to refuse any alternative product that we have substituted, we will offer a refund or replacement.

Liability
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud. As a consumer, you have certain rights, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the UK, contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill. Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control. You must follow any advice we give you to keep products we supply to you safe (including any instructions provided with the products).

We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice. In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

If any of these General Terms and Conditions of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these General Terms and Conditions of Sale shall remain in full force and effect. Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to enforce any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These General Terms and Conditions of Sale are governed by English law. In the event of any matter or dispute arising out of or in connection with these General Terms and Conditions of Sale, you and we shall submit to the exclusive jurisdiction of the English courts.

How to contact us:

If you have any questions or would like to get in touch, please feel free to either complete our contact us form or you can reach us;

By Email:          hello@newenglishteas.com

By Phone:        +44 (0) 024 76 620333

By Post:           Spitfire Close, Coventry Business Park, Coventry, CV5 6UR

Office Hours:  Monday to Friday 9am to 5pm